Customer Feedback




Overall Customer Rating
97% of people would recommend us




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NAMIG ALIYEV
25th Jul 2014

Fast response! Fast shipping!good qulity products! Thanks!

Paul
25th Jul 2014

Good price especially with the wireless charger offer. Website presentation and "who we are" section gave me the confidence to purchase. There are lots of websites that give the impression they're UK companies when they're some dodgy setup from abroad.

Great service, quick delivery. Superb and would highly recommend.

Vitaly
25th Jul 2014

Very fast and accurate order fulfillment. Thank you!

anthony read
24th Jul 2014

excellent turn around would definitely use again

kinaz yaqoub
24th Jul 2014

i received my order in a perfect condition and less time than expected
Thanks to all sales team

meir fried
24th Jul 2014

Hello clove!it was a great pleasure for me to buy my smartphone from you.you have been very kind,professional and helpful. My smartphone arrive exactly on time.
I will defently recommend you to my friend and in the future buy from you again.
Thank you very much for everything,
Meir fried

Joe Lavinas
23rd Jul 2014

very helpful and amazing response to all my queries

Keith Farrell
23rd Jul 2014

Outstanding service from start to finish, quick and efficient and highly recommended.

Vasilis Tzanoudakis
23rd Jul 2014

I have already sent an email to you for my order. I am happy with our communication and the fast dispatch, but I am dissapointed with delivery time of dhl

james curnick
22nd Jul 2014

Fantastic service all rpund , product is brilliant and very happy with it. Would 100% use this company again!

Pall Gestsson
22nd Jul 2014

Can't be better. I have been a customer from the start of Clove Tech.

Panebianco
22nd Jul 2014

Excellent service

Allen
21st Jul 2014

Great delivery. Great product!

Barry Andrews
21st Jul 2014

Excellent service,item came early and was as advertised would definitely use clove again..

Brendan James
21st Jul 2014

Delivery was fast once stock had arrived, and Clove seemed to receive and start despatching the LG G Watch before anyone else. So that's great. My one criticism is that there was absolutely no delivery information at checkout. I was offered 2 delivery options at I think £5 and £7. But there was NO description of delivery time for these options or what the difference was between the 2 options. I think that's a bit ridiculous! People need to know when to expect their items so they can plan to be in, and we need to know what the available options are. If that information had been there at checkout it would've saved myself and your staff time and hassle emailing eachother. If delivery info had been there I would have given 5 stars. But as I think this information is SO important I'm struggling to give 4. Other than that one criticism though my buying experience with Clove has been excellent!

Clove Comments 24/7 - Very valid comments and this is something we are looking to update and improve very soon.

Pat Peterson
21st Jul 2014

I am extremely impressed by your pricing, customer care and speed of delivery. Quick response to mails, a follow up call, personal service in an internet age - I shall certainly use your company again.

Qatadah
21st Jul 2014

A good service. On time delivery and quality product

Stephane
20th Jul 2014

Very good product as describe and very fast delivery

James Wheeldon
19th Jul 2014

I pre-ordered the LG G3 and it arrived quickly after its release date. I ordered from Clove rather than Amazon, although Amazon was £11 cheaper, because of the wireless charger that was included free with Clove. This has only just arrived, I presume because Clove were waiting for stock to arrive. Overall I am very pleased with my experience of using Clove

Patrick
19th Jul 2014

Have to say really good experience , from customer service to delivery .

Rosie manners
19th Jul 2014

Great company to deal with, good communication, speedy delivery, brilliant product

Darrell Eaton
18th Jul 2014

Excellent buying experience, even better than the first time I purchased from you.

jason
18th Jul 2014

Good service but better comms on undelivered kit would be nice.

Ordered a LG G3 with the free Wireless charger. The phone arrived in good time and there was plenty of information pertaining to the charger, in that it was not ready for delivery yet.

What good looks like for me:
Phone delivered with a note on the delivery slip stating that the other device will be delivered when stock is available and currently the ETA is the 1st week in August.

Maybe follow this up with an email about the items that have not been delivered with the same sort of information, or new information (Late delivery etc.)

------------

I was thinking about the charger the other day and ended up going to the product ordering page to see a nice big green button with the ETA for the charger. It would have been good if this information was a little more forthcoming.

Noe
18th Jul 2014

Service was impeccable, I particularly thought the Clove reviews are honest and realistic. I was able to get a review on the website for the device that helped me make my decision.

However, the Kazam Trooper is a bit disappointing. The screen's visibility I could handle, the size was perfect, but the 512MB RAM is the biggest disappointment.

Thankfully the Clove review warned me in advance that out of 4GB, only 1.27GB was available for the device, that was fine. But the preinstalled apps that I don't use take up valuable space.

The other disappointment was the sensitivity of the thing. The amount of times during a phone call that my ear switched the phone to flight mode,switched to a default sim rather than asking or just hung up in people is amazing. And I couldn't change it.

File storage and FM radio were the two apps I used the most, coming with the generic Android AOSP didn't bother me at all. And I did like the fact that,unlike other dual sim phones, there was a choice of Mini and Micro sim slots rather than two of the same.

Phil Major
18th Jul 2014

As to the products ... the LG G3 is awesome. Great screen, quick and responsive, battery lasts all day, great piece of hardware. Always used to use Nova Launcher and rooted my phones in the past ... still on stock LG ROM and using their launcher too!
The Archos Smart Home is ... ok ... but I didn't expect a whole lot more as an early adopter. The app seems to update almost daily, but I would expect that to settle down ok. Does what it says on the tin.
Sadly, still waiting for the charger to arrive (original order 27th June, its 18th July now). Not a lot of communication from Clove on this ... just that it would be sent by regular mail when they had stocks on the packing note.

Clove Comments 24/7 - Our communication could have been better. We are looking into improvements based on these comments.

Wim van Leeuwen
18th Jul 2014

I am very glad with the "LG-G3" you send me so very quickly. But..... it would be nice to send a converter plug for the power supply as the plug you sent me is not used in the Netherlands. Kind regards, Wim

Daniel Ghio
17th Jul 2014

Great service, quick and efficient shipping and always great customer service in my experience. Well done!

Mike
17th Jul 2014

Very efficiently dealt with first as a pre-order and then dispatch when they arrived. However - and I have pointed this out before - you should not take the money until you have dispatched the goods. In this case the money had been taken from my account before the watch had arrived with you.

john
16th Jul 2014

prompt quick service and kept informed at all time during the processing of my order thanks

Owen
7th Jul 2014

Easy site to use and locate product with clear information. Ordering was easy with email follow ups at each stage of dispatch & delivery.

Mark Armitage
1st Jul 2014

Very good particularly in keeping one informed of the progress of one's order. The only negative point is that they take your money when you place the order, whereas other retailers only do this when the item is actually despatched.

Nicholas Jackson
25th Jun 2014

Headphones arrived promptly and well packed. Would buy again.

Dejan Spasovski
17th Jun 2014

Very good prices, excellent service, fast shipping.

Bard Aune
29th May 2014

Outstanding performance. I put the order in 10 minutes before closing time and the team at Clove managed to process it and ship the item for next day delivery, which was received without flaw ahead of expected time.

Ouri
20th May 2014

Good price, fast service, good product. I will certainly buy from you next time.

Ewa Woodcock
15th May 2014

Excellent

Sanusi Salisu
8th May 2014

the best online retailer so far, tested and trusted, very competitive price and much more efficient in delivery. thanks Clove UK.

Ryan
6th May 2014

Have used Clove before and would use them again for sure. Ran into a bit of an issue on the postal side, and inquiries were responded to promptly. Item arrived eventually, with no issue, and this in no way puts me off purchasing again!

Andrei
11th Apr 2014

All is good!

Alexander
10th Apr 2014

A good site, fast delivery. I am very satisfied

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