Customer Feedback

Overall Customer Rating
97% of people would recommend us

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Alex Malcolm
18th Dec 2014

Excellent service and I was kept informed throughout the process of purchase and delivery which was much appreciated..

Andreas kefalas
18th Dec 2014

Everything was perfect

Andy Robinson
15th Dec 2014

Best price, fast delivery, glad Clove was recommended to me.

14th Dec 2014

Grea product at good value. Item arrived promptly.

13th Dec 2014

Simply order and fast delivery.
Good job!

Alistair Jones
13th Dec 2014

Delivery was delayed from original date but only by two days and I was informed about this. Very happy with product and service.

12th Dec 2014

Excellent, i bought a sony experia Z2 it developed a problem got on to clove they sorted it out quick time with in a few days had a new phone

12th Dec 2014

I fully satisfied.
I really appreciate that you do ship to international PO Boxes.
Will be more than delighted to deal with you again

Alexis Dumas
12th Dec 2014

Very fast shipping, great service and product in perfect state.

12th Dec 2014

Received my Sony Xperia 3 compact and haven't put it down yet as it has so many functions to discover. Given that the order was placed in the late afternoon,it arrived in the next 24 hours. If you need a high spec phone and are open minded about using Android as opposed to the other fanboy systems, then this is the one for you at a reasonable price.
Ten out of ten for Clove.

Jeanne Foster
3rd Dec 2014

I was very pleased with your service.

27th Nov 2014

When I ordered my Blackberry Passport, the phone was out of stock, but Clove shipped it to me right after the phone appeared in stock. Delivery was promised to take about 20 days, but the phone arrived in just 10 days.
The box was sealed, so I have no claims. The service team also works great, all my e-mail were replied within 24 hours.
Thank you!

21st Nov 2014

fast delivery,great service

Tony Allwood
19th Nov 2014

great service, fast delivery, even to the other side of the world.

Yoram Galili
17th Nov 2014

Great service, good price. Fast and reliable- Thank you!

Pascal Philogene
15th Nov 2014

Excellent customer service. Order was delivered very fast despite I changed my order (dispatched within 24hours). I'm so satisfied that I shall shop again with you! I was recommended by a friend who was also really satisfied. I will do the same.

Prudence Wall
13th Nov 2014

Excellent service

5th Nov 2014

My only problems was from the shipping company.

3rd Nov 2014

So pleased with the service and the product. I ordered the G Watch R from Clove without knowing anything about the company. Happy to give a smaller reseller a chance and so pleased I did. Great communication when their supplier changed the release date and very quick service and delivery.
Without a doubt will sign their praises and recommend them to anyone that will listen.

Thank you Clove.

Peter Murtagh
1st Nov 2014

I'm very happy with the service I have received from Clove. This is the first time I've bought from Clove, but the reason I did so was largely on the back of other people talking about Clove on places like The Clove blog itself is also great and it's obvious to see from the comments section that people are well looked after - it's very encouraging to see these things.
I may have paid a little over the odds for what I bought, but I was very confident that Clove would support me if I had any issues with my order. Thankfully I've not had any issues!

So why the 4 stars?

Well there are two things. First is communication. It would've been nice to be informed about the delay in getting stock of bundled items that should've come with the Xperia Z3 Compact at the time that it shipped - not after the fact. I understand that trying to contact hundreds or possibly thousands of consumers at the time of shipping is not easy, so I don't wish to be too harsh here.

Secondly, while I understand that stock shortages happen, and that it is probably not something Clove have much control over, predicting stock levels and seeing potential shortages before they happen is often possible. Again a lot of this issue can be negated by communicating to customers that there might be potential issues with stock levels (and preferably well in advance).

They're niggly things, but to give 5 stars would give the impression of perfection. Clove is close, but not quite there.

Nonetheless, I am very happy with the service I have received and would have no qualms at all recommending Clove to others.

Thank you!

Matthew Riley MacPherson
14th Oct 2014

Clove are great! Awesome prices, you folks shipped my phone crazy fast, and I dig the blog! I'm moving to the UK next year and will continue to buy my phones from you when I do :-)

11th Oct 2014

Great special offers, excellent communication - updates and questions answered quickly via the clove blog.

I'll definitely be back.

9th Oct 2014

Absolutely superb service from Clove.
Have used them previously and will use them again !

5th Oct 2014

Excellent company. Kept informed throughout purchase and received on the day they advised. Just waiting on stock of accessories package which is to be sent as a free gift.

Ori Faruhi
29th Sep 2014

great service.
when i asked for another phone, i was not encouraghed for further orders by the sales team.

24th Sep 2014

Amazing service, bundle came as advertised, delivery was on time. 5/5

21st Sep 2014

The best!

19th Sep 2014

Unfortunately, there was a problem with my order. I received a faulty phone. The sales and return department were very helpful. The problem of the phone, of course was not clove's but Blackberry's.

andy hoole
16th Sep 2014

spot on

Chris Rowlands
14th Sep 2014

Fantastic service - I pre-ordered a Lumia 930 which arrived the day before I was expecting it! There was a free accessory bundle offer from Microsoft but problems with stock levels. Even though the problem was with Microsoft, Clove followed it up and made sure all their customers received their bundles.

Sean Burrage
6th Sep 2014

Very happy customer, will definitely be ordering again soon!

Andrey Titov
22nd Aug 2014

Thank you for a solution to my problems.
Everything is done quickly and competently (and a bit funny).

22nd Aug 2014

Thank you for your amazing service and impeccable delivery timing and quality.

All items were received perfectly wrapped/boxed and safe.

This was my first time ordering from Clove and hopping not the last.

Shannon Robinson
22nd Aug 2014

Very Good Service. 5 Stars
Phones arrived after 5 working days.
Very well packed.
Payment was fast and easy.
Have recommended to others
Even called and phone was 1st time all questions I had were handled 1st time.
Very Happy

Slava Yuzhaninov
20th Aug 2014

Got the phone and it works fine right out of the box. So far so good!

But, I want to review some unpleasant experience regarding the misleading marketing of the off-contract Nokia Lumia 930 product.
The site originally offered a promotional deal provided by Nokia, which supposed to reward UK orders with a bonus worth of 120 pound. I purchased the product on the very beginning of the promotional deal and expected to receive a promised wireless bundle. However, this wasn't actually the case, as CLOVE site updated/clarified the conditions later on and now it states that the bonus is for UK customers which reside in UK only. Needless to say that I'm not from UK.

I'm completely aware that the source of the confusion might be a miscommunication between Nokia and CLOVE or not clear enough stated conditions, but on the bottom line I did not receive the complete order. Moreover, I preferred to order the item through CLOVE, which had a higher price relatively to other UK retailers, but offered a bonus reward. I paid more, but got the same... frustrating.

Clove Response 21/08/14 - We are sorry that you feel the offer was missleading but from theday the offer was advertised, it was clearly stated it was for UK based customers only.

19th Aug 2014

Good service, fast shipping

Markus Dobler
19th Aug 2014

Easy international ordering (payment via Paypal) and fast shipping from UK to Germany.

19th Aug 2014

I bought a Sony Xperia Z1 Compact. It came really quick,great little phone,everything that Clove Technology said on their YouTube channel was spot on.

18th Aug 2014

i was at first a bit irritated with the layer upon layer of information that they required to process my overseas order. then i realized that their process was put into place to minimize fraud. so although i had to call them twice, it was still a good experience overall. they shipped my phone promptly and got it much earlier than expected

18th Aug 2014

product as ordered and delivered speedily

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