Customer Feedback




Overall Customer Rating
97% of people would recommend us




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Ori Faruhi
29th Sep 2014

great service.
when i asked for another phone, i was not encouraghed for further orders by the sales team.

R.Rashkov
24th Sep 2014

Amazing service, bundle came as advertised, delivery was on time. 5/5

Karol
21st Sep 2014

The best!

Mike
19th Sep 2014

Unfortunately, there was a problem with my order. I received a faulty phone. The sales and return department were very helpful. The problem of the phone, of course was not clove's but Blackberry's.

andy hoole
16th Sep 2014

spot on

Chris Rowlands
14th Sep 2014

Fantastic service - I pre-ordered a Lumia 930 which arrived the day before I was expecting it! There was a free accessory bundle offer from Microsoft but problems with stock levels. Even though the problem was with Microsoft, Clove followed it up and made sure all their customers received their bundles.

Sean Burrage
6th Sep 2014

Very happy customer, will definitely be ordering again soon!

Andrey Titov
22nd Aug 2014

Thank you for a solution to my problems.
Everything is done quickly and competently (and a bit funny).

MOHAMMED ALAIDAROUS
22nd Aug 2014

Thank you for your amazing service and impeccable delivery timing and quality.

All items were received perfectly wrapped/boxed and safe.

This was my first time ordering from Clove and hopping not the last.


Shannon Robinson
22nd Aug 2014

Very Good Service. 5 Stars
Phones arrived after 5 working days.
Very well packed.
Payment was fast and easy.
Have recommended to others
Even called and phone was 1st time all questions I had were handled 1st time.
Very Happy

Slava Yuzhaninov
20th Aug 2014

Got the phone and it works fine right out of the box. So far so good!

But, I want to review some unpleasant experience regarding the misleading marketing of the off-contract Nokia Lumia 930 product.
The site originally offered a promotional deal provided by Nokia, which supposed to reward UK orders with a bonus worth of 120 pound. I purchased the product on the very beginning of the promotional deal and expected to receive a promised wireless bundle. However, this wasn't actually the case, as CLOVE site updated/clarified the conditions later on and now it states that the bonus is for UK customers which reside in UK only. Needless to say that I'm not from UK.

I'm completely aware that the source of the confusion might be a miscommunication between Nokia and CLOVE or not clear enough stated conditions, but on the bottom line I did not receive the complete order. Moreover, I preferred to order the item through CLOVE, which had a higher price relatively to other UK retailers, but offered a bonus reward. I paid more, but got the same... frustrating.

Clove Response 21/08/14 - We are sorry that you feel the offer was missleading but from theday the offer was advertised, it was clearly stated it was for UK based customers only.

LN
19th Aug 2014

Good service, fast shipping

Markus Dobler
19th Aug 2014

Easy international ordering (payment via Paypal) and fast shipping from UK to Germany.

neil
19th Aug 2014

I bought a Sony Xperia Z1 Compact. It came really quick,great little phone,everything that Clove Technology said on their YouTube channel was spot on.

albert
18th Aug 2014

i was at first a bit irritated with the layer upon layer of information that they required to process my overseas order. then i realized that their process was put into place to minimize fraud. so although i had to call them twice, it was still a good experience overall. they shipped my phone promptly and got it much earlier than expected

dawson
18th Aug 2014

product as ordered and delivered speedily

Emanuele Minisini
18th Aug 2014

Kept up to date with the shipment and received in good order in approx. 5 days.
Excellent service, keep it up !!
Did not visit website much as I was only interested in one item but seems user friendly for my purchase.

Michael Miszczak
18th Aug 2014

Excellent Service!

ziyad
18th Aug 2014

Great service though kind of costy that i have to pay the shipping cost both ways to clove despite the mobile is still under warrenty.

carmen cassar
17th Aug 2014

very good service and quick delivery.

James Moore
15th Aug 2014

Ordered a wireless charger and a case. Website stated both were available when order placed but only charger turned up. Website had changed to awaiting stock. Emailed to find out info RE: case but was told out of stock and news would be available soon. This was 10 days ago. No news.

Clove Response 18/8/14 - There has been issues with the supply of the official case ordered from LG. It could have been handled better with more regular updates. We are sorry. The case should be with you soon. Stock is due any day now.

SHEILA GLEN
14th Aug 2014

Brilliant hard copy manuals 100% better than the ones you get with the phones these days. Fast delivery. Just perfect

Steven
14th Aug 2014

In this particular case, I had a some problems with the phone I purchased. Clove did not hesitate to resolve my concerns with prompt, professional and completely satisfying solutions. Excellent service.

Everett
13th Aug 2014

From order to receive service excellent 87

Malcolm Plummer
13th Aug 2014

Good price, excellent polite communication and speedy delivery.

I am very happy with my new phone.

Thanks

SHEILA GLEN
13th Aug 2014

A great printed manual much better than the quick guide you get with the phone i always prefer a hard copy manual.

Dan Morrissey
12th Aug 2014

Easy buying process, really fast delivery, good follow up re: bundled items.

Marian Kelly
12th Aug 2014

Delighted to be able to purchase what i needed to connect tablet to TV and works perfect as found it hard to get the one for the connection.

Amy W
11th Aug 2014

Fast delivery, items as described

Grant Fraser
11th Aug 2014

Great price for product and very fast delivery. However still awaiting the phone case that was placed with the order. Otherwise would be 5 stars.

Clove Response 11/8/14 - Thanks for the feedback. We are sorry for the delay and we hope to ship it soon, once we have stock.

Jorge
11th Aug 2014

I'm very sattisfied with your website and the order process. it was very easy, and recieved the item in short time.

Richard
11th Aug 2014

The original item had to be sent back and the dealing I had with your returns department were very satisfactory. The only thing I would like to see is that Clove use a click and return option that means it can be taken to a local shop for collection.

Clove Response 11/8/14 - Thank you for the feedback. We have taken this on board and will look to see whether this is something we can offer in the future.

Robert Micallef
11th Aug 2014

Excellent service and quick delivery.

Sanjay
11th Aug 2014

Service was excellent and phones delivered very quickly. Great personal touch to service.

Simon Browne
11th Aug 2014

Cannot fault the service. Both my Lumia 930 and case were supplied promptly and at a great price.

Aleksei Nikitin
10th Aug 2014

Everything is fine. Just one thing. It could be great to have a choice between UK charger and EU.

Harshad Agashe
10th Aug 2014

No issues with clove or the product. Will recommend to friends. One suggestion - if anyone buys a xperia z1 from you, can you advice them not to update to android 4.4.4. This has reduced battery life for me, by 25% for me.

Henrique Silva
10th Aug 2014

Quick shipping and competitive pricing. Would use again for future purchases.

Richard S
10th Aug 2014

Prior to buying I'd had a query, which was quickly answered by a person at Clove when I phoned the customer services number. Purchase process was then straight forward online, and the item arrived on time.

Jon Bundy
9th Aug 2014

Great service again from Clove
Top notch device and best windows phone ever
Well built and includes wireless charger!

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