NoFraud FAQ

WHO IS NOFRAUD?

NoFraud is a fraud prevention solution for eCommerce businesses, which Clove Technology is partnering to avoid unlawful purchases. They screen transactions on behalf of companies, alerting them if they find a transaction at high risk for fraud. Protecting consumers against unauthorized credit card use and protects businesses against fraud chargebacks.

Why am I getting an email/call/text message to confirm a transaction?

You received an alert email/call/text message because your transaction had unusual shopping characteristics or elevated risk. At Clove Technology, we wish to ensure that every transaction receives authorized by the cardholder only.

After I confirm the transaction, do I need to do anything else?

After you confirm your transaction, nothing else is needed to do unless you have been asked by a fraud analyst to provide additional information.

Will NoFraud ever ask me for my personal information?

NoFraud will never ask you for your full credit card number, or any other personal information.

Will my order be delayed?

As soon as your response is received, we will typically release your order for processing.

I did not make a transaction and neither did anyone that has access to my credit card. What do I do now?

After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised account and issue a new one for future use.

How can I find out more about NoFraud?

You can visit their website at nofraud.com to learn more about them.