Returning your Device? Please ensure the below steps are completed before sending your item back

Please complete this short checklist before returning your Android or Apple device.

1. Back up your data – Save any photos, contacts and personal files you wish to keep.

2. Remove your accounts – Sign out of your Google account (Android) or Apple Account/iCloud (iPhone/iPad). Disable Google FRP or Apple Find My/Activation Lock.

3. Remove security locks – Remove your PIN, password, fingerprint or pattern lock.

4. Factory reset the device – Erase all personal data and restore the device to factory settings.

5. Device won't turn on? – Remove the account remotely using the relevant official website:

• Android: https://myaccount.google.com/
• Apple: https://www.icloud.com/find

6. Check before posting – Ensure the device is no longer linked to your account and is ready for the next user to set up.

Important: Devices returned with account locks or Activation Lock enabled may not be suitable for processing. Please complete these steps before sending your return whenever possible.