FAST SHIPPING
    Any orders totalling £300 or more (inc. VAT) are eligible for FREE delivery to UK mainland addresses.

    The option for free delivery will be shown in the checkout as "UK Courier (Mainland) Free".

    Dispatch will usually be made with UPS, although an alternative service may be used depending on stock location.

    Please note this option is not suitable for delivery postcodes in Jersey, Guernsey, Isle of Man, Northern Ireland or the Scottish Highlands.
    FAST SHIPPING
    All orders
    Global Shipping
    Clove Technology has over 2 decades' experience in international shipping.

    Every week we dispatch packages from our warehouse in the UK to destinations in every continent.

    Our checkout system will automatically provide shipping rates for available services based on your basket contents & destination country.

    We can ship with DHL Express, UPS or international post via UK Royal Mail. Please note not all services are available to every destination.
    Global Shipping
    UPS & DHL Express
    Rated excellent
    Business customers
    Credit Account - Volume Pricing
    25+ years experience
    Founded in 1992 to target the emerging mobile computing market, Clove Technology has grown and adapted into what you see today.

    Staffed by a small, yet dedicated team, product knowledge and customer service have been paramount to our continued success for nearly 3 decades.

    Whether you plan on buying a £1,000 smartphone or a £10 case, for delivery down the road or to the other side of the world, we're here to answer any questions you might have.
    25+ Years experience
    Founded in 1992

    Book A Return

    How do I book a return?

    Please fill out and submit the form at the end of this page. You will need to enter your order number (this can be found in your account or in any confirmation email sent to you) and the email address used when placing the order. 

    If the system matches the details provided to an order, the next page will give you the option to select the product(s) you wish to return, the reason for the return and any additional notes you would like to add. 

    Once all this information has been provided you will receive a Return Request Confirmation email. A member of our Returns Team will review your request and then authorise or reject it, providing their reasons. Once a return is authorised, we will send additional information on how to safely return the item(s) to us and our expected next steps. 

    Are there charges for sending an item back?

    This depends on your location, the time elapsed since placing your order and the reason for the return:

    UK Customers

    Faulty Goods

    • If a fault has occurred within 28 days of you receiving an item, please contact us immediately as we may be in a position to offer an immediate refund or replacement once the goods are returned
    • Faulty goods over 28 days will be dealt with via the manufacturer's warranty service
    • We will cover the cost of returning any faulty goods
    • A courier collection can be arranged for any UK mainland address (Mon-Fri 9am-5pm)
    • Alternatively, we can reimburse reasonable postage costs
    • We will cover the cost of sending any replacement or repaired product back to you

    Unwanted Goods (within 14 days of receipt)

    • If you would like to enact your right to cancel within 14 days of receiving the goods, please contact us as soon as possible to inform us
    • Should you bear the cost of returning the goods, outgoing postage will be included in any refund provided
    • We can arrange a courier collection from UK mainland addresses (Mon-Fri 9am-5pm) for unwanted goods. If we collect your unwanted goods, outgoing postage costs will not be included in any refund.

    Non-UK EU Customers

    Faulty Goods

    • If a fault has occurred within 28 days of you receiving an item, please contact us immediately as we may be in a position to offer an immediate refund or replacement once the goods are returned
    • Faulty goods over 28 days will be dealt with via the manufacturer's warranty service
    • We will cover reasonable postage costs for returning faulty goods from the EU
    • A DHL Express courier collection can be arranged for most EU addresses
    • Alternatively, we can reimburse reasonable postage costs (please note, if you choose to use and pay for an express courier service to return the goods to the UK, we will not reimburse these costs)
    • We can provide a free return or repaired or replaced goods by tracked postal services to EU destinations. If you would like an expresss courier service, we will endeavour to offer you the best rates possible for either DHL Express or UPS. 
    Unwanted Goods (within 14 days of receipt)
    • If you would like to enact your right to cancel within 14 days of receiving the goods, please contact us as soon as possible to inform us
    • Should you bear the cost of returning the goods, outgoing postage will be included in any refund provided
    • We will not arrange a courier collection for unwanted goods in the EU

    Non-EU (Rest of World)

    Faulty Goods

    • Faulty goods will be dealt with via the manufacturer's warranty service
    • At this time we are not able to offer free collections and returns for customers outside the EU
    • We can offer collections and delivery via DHL Express and will endeavour to offer you the best possible rates to minimise your costs

    Unwanted Goods

    • We do not accept returns for unwanted goods from customers outside the EU

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